Shipping policy

Shipping Policy

Thank you for shopping at  kootiv.com. We are committed to delivering your order as quickly and reliably as possible.

Order Processing
All orders are processed within 24 hours of being placed (excluding weekends and major US holidays). Orders placed after 5:00 PM EST will begin processing the next business day.

Once your order has been processed, you will receive a confirmation email with tracking information.

Shipping Method & Delivery Time
All orders are shipped from our US-based facility via trusted carriers (USPS, UPS, or FedEx).

Shipping Option    Delivery Time    Cost
Standard Shipping (1 item)    3–5 business days    Calculated at checkout
Free Shipping (2+ items)    3–5 business days    FREE
Delivery Time refers to the time after your order has been processed and shipped.

Delivery estimates are not guaranteed and may be affected by carrier delays, weather, or peak seasons.

We currently ship to addresses within the United States only.

Free Shipping Promotion
Buy 2 or more items and receive FREE standard shipping. This offer is automatically applied at checkout when your cart contains 2 or more eligible items. No promo code required.

Order Tracking
Once your order ships, you will receive an email with a tracking number. You can track your package directly through the carrier’s website.

Lost, Delayed, or Damaged Packages
If your tracking shows delivered but you did not receive your package, please contact your local carrier first, then reach out to us at [Your Email].

If your package is lost or damaged in transit, please contact us within 7 days of the expected delivery date so we can resolve the issue.